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Return to shop1. We accept return requests within 30 days from the date the customer receives the order. Customers must contact our customer service team within this period to request a return authorization.
2. Returned products must be unused, undamaged, clean, and in their original condition with original packaging, accessories, and any included materials. Products that show signs of use, damage, modification, or missing parts may not qualify for a return.
3. Customers must contact us before sending any return package. Unauthorized returns may not be accepted or processed.
4. If the return is caused by a product defect, incorrect item received, or an error made during order processing, we will review the situation and provide an appropriate solution.
5. If the customer changes their mind, orders the wrong product, or returns an item for personal reasons unrelated to product quality, the customer is responsible for the return shipping cost.
6. After the returned item is received and inspected, approved refunds will be processed within approximately 3 business days. The actual time for the refunded amount to appear in the customer’s account may vary depending on the payment provider.
7. Original shipping fees may not be refundable unless the return is caused by our error or a confirmed product issue.
8. Due to sustained losses, the merchant has decided to clear out stock at a loss.